Conducts complex individual and group technical training courses and activities for employees and customers. Monitors the effectiveness of course materials, reviews feedback, and modifies/revises course materials as instructed. Completes the development of new course materials Maintains comprehensive knowledge on the application, installation, and operation of all assigned products, tools and services. May identify, evaluate and obtain training programs and materials from external vendors.
Proficient in Microsoft Windows 10, Office 365 suite, SharePoint 2007+, as well as, all current internet browsers. Candidate should be familiar with migration from Windows 7 to 10 and Office 2007 to Office365.