Client Engagement Specialist

Client Engagement Specialist (GRE 5) 
 Engagement Specialist will work with lower Market Mover accounts as well as Mid-Level Market Movers to provide data clients with exceptional service. This is the largest healthcare data company worldwide, and so we expect this candidate to deliver with excellence. 
 • Ability to train clients and internal team on product verticals 
 • Provide proactive support to clients to include: 
 o Client Meetings 
 o Client check-ins at set intervals in relation to delivery schedule 
 o Product enhancement and change announcements 
 o Serve as the single point of contact for clients post sale 
 o Will engage with clients on complex issues and work with appropriate departments to find solutions, owning the Client Communication process 
 o Look for trends across datasets/clients and escalate to management with solution 
 o Work closely with sales to ensure client retention and satisfaction 
 o Ability to think outside the box when finding solutions 
 o Exemplify a positive attitude and be able to work in a changing environment 
 o Provide Management with updated status/progress reports on existing clients as well as targeted engagement clients 
 o Additional tasks as determined by management 
 • Healthcare background is a huge plus 
 • Every day is different, data/tech savvy, the ability to quickly learn healthcare data. 
 • Most of the systems used are internal 
 • Must be able to perform and conduct business in a professional manner 
 • Strong in MS office: strong excel, outlook, access is a plus 
 • The ideal candidate for this role can resolve issues without many being escalated 
 • This team works hard and has fun as the group is close knit 
 • Excellent oral and written communication skills 
 • 2-5+ years customer service background 
 • Experience with managing a specific list of clients is a plus 
 • think independently 
 • Ability to analyze data and communicate findings 
 • Critical thinking and problem-solving skills 
 • Project management experience preferred 
 • Excellent communicator 
 • Self starter 
 • Ability to de-escalate issues, Schmooze clients, must be able to deliver uncomfortable news 
 • Excellent organization and follow up skills 

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