Program Support Rep


The primary objective of the outbound Customer Service Representative is to meet established performance goals by delivering real value to our customers through defined scripting and procedures. The representative will be supported in this initiative with tools and promotional resources designed to provide the best opportunity to succeed. The successful representative will demonstrate the ability to manage their target audience strategically and effectively. They will also need to be a highly engaged, positive team player and show a high degree of customer focus. These services will be delivered through 100% initiated telephone interactions. Training on all aspects of the program, scripts and tools will provided. 


Responsibilities 
• Perform outbound calls to designated physician offices 
• Fluent in the art of cold calling, prospecting and lead generation 
• Explain benefits to Health Care Providers or Physician Assistants for their patients to participate in manufacture programs 
• Offer to distribute (free of charge) co-pay cards and vouchers for their patients 
• Meet and exceed daily outbound call quotas 
• Meet and exceed defined daily program participation success rates 
• Deliver best-in-class service experience in a professional courteous manner 
• Ability to develop and maintain relationships with clients via phone 
• Provide feedback on how to improve programs and processes 
Additional Responsibilities 
• Score an average of ?90% during call monitoring sessions 
• Manage simple excel spread sheets 
Competencies 
• Strong interpersonal, verbal and written communication skills 
• Flexibility to learn new call tracking system 
• Must be able to work in a team environment 
• Basic computer skills required 
• Strong organizational skills to multitask, work in a realistic paced environment to meet goals 
• Must be comfortable in an active high volume inbound/outbound call center environment 
• Two years of outbound call center experience 
• High school diploma or GED 
• Previous successful outbound sales experience preferred

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