Customer Service Representative(Sales)

Duration:  :  6 months with possible extension
Location: Richmond, Virginia 23225


Responsible for the reconciliation of pharmaceutical sales representative’s drug sample inventory and resolution of variances. 
Provides excellent customer service to the pharmaceutical sales representatives, clients and vendors; 

Major Job Responsibilities: 
• Research and subsequent resolution of sales representative’s transactional discrepancies (to include returns, disbursements, shipments, transfers) 
• Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances 
• Present a written analysis including system generated report(s) to manager and/or client 
• Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation 
• Provides support to team members 
Knowledge/Skills required for the Position: 
• Strong analytical, organizational and problem solving skills necessary. 
• Experience sorting, manipulating, reviewing and presenting data 
• Precise attention to detail 
• Ability to communicate effectively (written and oral). 
• Proficient knowledge of computer capabilities and PC applications such as Excel, Word and Outlook 
• Ability to work independently and within a team environment 
• Excellent interpersonal and customer service skills 
• Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines

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