Ultrasound Connectivity Specialist

Location Wauwatosa WI
Duration 6 months - This may go temp to hire

Required Qualifications: 
1. Bachelor’s degree or Associates degree and 5 years’ experience with Network troubleshooting 
2. Excellent verbal, written, and communication skills 
3. Proven leadership and effective decision-making capabilities 
4. Excellent customer service skills; able to explain difficult concepts to a wide audience 
5. Negotiation skills/experience 
6. Proven project management experience in complex environments 
7. Experienced with Microsoft Excel 
8. Ability to manage all aspects of customer service, customer satisfaction, and contractual 
9. Ability to make formal presentations (internal and external) 
Preferred Qualifications: 
1. Network and/or Security certifications, Cisco CCNA or CCIE Preferred 
2. Bachelor degree or advance technical degree preferred 
3. Capable of working with customers with various technical skill sets 
4. Knowledge of  Ultrasound and RSVP Remote Service platform & service delivery methods 
5. Experience coaching personnel through resolving issues by phone 
6. Results driven 
7. Problem resolution and creativity in solution development 
8. Change management 

The Ultrasound Connectivity Specialist is the primary focal point for deploying and maintaining the Ultrasound Remote Support solution to enable Broadband support for our customers' equipment . This position provides technical and non-technical support to customer 
Information Technology staff, account executives, and field service teams. 

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