IT Operations Process Leader

Job Title: IT Operations Process Leader 
Duration: 12+ months  with possible extension
Location: Lincolnshire IL

The selected candidate will possess: 
Strong focus on customer satisfaction 
Able to prioritize and execute tasks in a high-pressure environment. Strong track record of initiative, high performer, ability to work independently, and comfortable in a fast paced environment. 
Able to demonstrate first-hand operational work experience with incident management delivery, methodologies, and professional tools 
Minimal 7 yrs. of Service Management experience in a medium to large enterprise.  
Prior experience with Major Incident delivery - strong background with coordinating cross-functional response to major, high impacting disruptions. 
Ability to be on-call for Major Incident delivery outside of some standard business hours. 
Ability to communicate effectively amongst IT technical teams, IT leadership and Zebra business team members. 
Experience working with ITIL principles (certification a plus) 
Possess excellent written and verbal communication skills 
Experience with Service Management tool sets – ServiceNow is a plus 
Strong knowledge and experience in excel functionality and reporting (formulas) 
Bachelor's Degree in software engineering, computer science, or business administration and/or equivalent work experience.

Please send me your confirmation that no one else has contacted you for this position apart from APN Team.

Many Thanks
 
Ali Khan
APN Software Services, Inc.
39899 Balentine Drive, Suite 385, Newark, CA 94560 
Direct: 510.870.8798  | Fax: 510.623.5055 | ali@apninc.com

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