Program Implementation Consultant

Essential Functions 
• Leads, plans, executes, controls, and reports on complex, full life cycle implementation efforts 
o Creates, modifies and provides governance over the plan, scope, schedule and cost to ensure quality and client satisfaction for complex implementations 
o Ensures the documentation and approval of product/project scope and requirements information for complex implementations. Ensures the creation, approval, monitoring, and updating of project plans using assigned resources 
• Leads teams/resources for digital engagement product implementation work streams through full life cycle including scope definition, analysis, mapping, detailed design, configuration, build, testing, and implementation 
o Ensures the timely and accurate internal and external communication of status, including risk assessment information for complex projects 
o Provides team leadership by teaching skills to help team members increase their effectiveness in executing against delivery plan and ensure optimized solution is realized 
o Serves as the primary catalyst for defining and shaping a progressive, productive, and profitable culture across a complex implementation 
• Builds strong client relationships through collaborative and consultative engagement model 
o Operates as the client engagement manager to ensure project success through on-time delivery, budget control, change management and delivery of agreed upon scope 
o Drives client teams to best practice based decisions around all aspects of implementation 
• You’ll also be able to: 
o Develop deep experience in the payments industry with a company considered to be the industry leader 
o Help establish and extend product implementation processes across our digital engagement suite of solutions 
o Help build and contribute to our unique, team driven culture 
 Required Experience/Tools/Skills 
§ Minimum 4 years of project management experience 
§ Project management of full life cycle implementation projects with external clients 
§ Technology aptitude and enthusiasm 
§ Strong understanding of implementing a product versus a custom solution 
§ Extensive client-facing interaction and hands-on technology delivery, especially in an agile, large-scale enterprise product or technology environment 
Preferred Experience/Tools/Skills 
§ Scrum Master Certification, Black Belt certification and experience with implementations in the credit card industry 
§ Relevant experience consulting with clients on digital, payments, or other program management, technology solution delivery, integration, or development 

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