Duration:  : 3 months (until 4/1)
Location: Oakland, CA 94612
Shift: 7.5 hrs per day, 5 days/week


•         Six (6) months of clerical or customer service experience or equivalent combination of education and experience (REQUIRED)
•         High school diploma or GED (REQUIRED)
•         Microsoft Office (REQUIRED)
 
PRIMARY PURPOSE:
 
To provide support to the claims staff and to perform other office tasks depending on the client program.
 
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
 
•         Sets up and enters new claims into claims management system. 
•         Inputs and reviews notes/diaries in claims management system as instructed. 
•         Processes payments. 
•         Processes mail; handles filing, faxing and photocopying. 
•         Reviews, prepares, creates, and/or sends letters, reports, and forms. 
•         Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required. 
•         Other activities/projects as assigned including the preparation and distribution of computer reports. 
 
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
 
•         Performs other duties as assigned.
•         Supports the organization's quality program(s). 
 
QUALIFICATIONS:
 
Education & Licensing:
 
•         High school diploma or GED required.
 
Experience:
 
•         Six (6) months of clerical or customer service experience or equivalent combination of education and experience required. 
 
Skills & Knowledge:
 
•         Excellent oral and written communication 
•         PC literate, including Microsoft Office products 
•         Strong organizational skills 
•         Ability to work in a team environment 
•         Ability to meet or exceed Performance Competencies