Duration : 1 year contract
Job description
LOCATION - Burlington, MA
Role Summary:
This Tier 2 Onsite Systems Administrator position is critical in supporting User base by
resolving technology issues and assisting in remedying business process issues,
managing the lifecycle of User’s hardware & software, and maintaining inventory.
Consult User base on company policies, standards, security awareness, and business
continuity.
Skills/Qualifications/Experience:
Strong problem solving/analytical/critical thinking skills
Self-starter with excellent organizational, administrative and interpersonal skills
Ability to multi-task and work in fast paced environment
Ability to work independently, with team, and with User base in a professional
manner
Ability to develop good rapport and build strong relationships with User base and
teammates
Ability to present/train User base
Experience in troubleshooting and critical incident management
Experience in project and task management
Experience supporting Windows 7 & 10 O/S and Microsoft applications
Excellent oral and written, interpersonal, and communication skills
BS or equivalent experience (5 years of related experience in corporate
computing environment)
Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and
protocols (including, but not limited to):
Windows 7 and Windows 10
Microsoft Office 2007 to 365
Anti-virus/Anti-malware
Ticketing Systems
Hardware (Desktops and Laptops)
Mobile Devices and Applications (smartphone and tablets)
VPN
Remote Desktop
Backup Solution
VOIP
LAN/WAN
TCP/IP