Desktop Specialist 1

Job Opportunity for Desktop Specialist at  San Jose, CA with direct client 
Duration: 6-9 months. Contract only    

Job description:
·         The Desktop Support Specialist will be a part of a global group supporting and providing maintenance desktop computing environment.
·         This includes installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC related issues to ensure optimal equipment performance.
·         The Desktop Specialist shall be responsible for troubleshooting problem areas and engaging in root cause problem solving in a timely, accurate, and professional manner. of providing n person technical support or remote support by phone, IM, share desktop conferencing.
·         The ideal candidate would be self-motivated and self-directed with the ability to independently prioritize and execute tasks in a fast pace environment while maintaining a positive attitude.
Duties and Responsibilities 
·         On-site and/or remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions
·         Install, configure, test, maintain, monitor and troubleshoot end-user systems, phones, and related hardware and software to meet desktop service levels;
·         Light system administration tasks in Microsoft Active Directory; 
·         Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers and other components;
·         Communicate application problems and issues to management, development teams and end users; • Assist with other duties as assigned. 
·         Knowledge of PC and laptop hardware components (external and internal); 
·         3+ years of experience installing, troubleshooting operating systems (Win XP/7), Microsoft • Office, Java, and other software; 
·         Knowledge of Win8 and Win10; 
·         Experience using remote tools to support remote end users and systems; 
·         Working knowledge of SCCM or similar OS deployment tools; 
·         Working knowledge of Lync and Video Conferencing; 
·         General understanding of IT network and server technologies; 
·         Good knowledge of ITIL and familiar with Help Desk Software; 
·         Excellent analytical, troubleshooting and problem solving skills; 
·         Strong written and verbal communication and customer service skills;
·          Quick learner, can understand and apply existing and new technologies; 
·         Ability to lift and/or move up to 50 pounds of materials; 
·         Experience working in a team oriented, collaborative environment.
If you have the above qualification and interested to apply please reply with your updated resume, contact no. and expected pay rate and I will contact you to discuss further. 

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