Duration: 12 months with possible extension
Location: 95 Hayden Ave Lexington, MA 02421
Monday through Friday between the hours of 9:00 am and 5:00 pm US EST.
The main objective of the EIM Data Steward team is to provide operational support reviewing client database information, primarily health care practitioner and location details, and applying additions or updates as needed.
•Data Stewards are responsible for assessing and improving the quality of a pharmaceutical client’s customer data (Physicians, Organizations, etc.).
•Using a combination of IQVIA data and tools, Data Stewards work with client’s data within their systems (MDM, CRM, etc.) and/or spreadsheets to review and verify data.
•Data Stewards follow clear guidelines and instructions for stewarding the client’s data.
•Additional responsibilities include:
•Conduct research by utilizing internal databases and performing web searches to verify the properties of a record are accurate.
•Resolve "unknown" entries by researching through internal references such as phone number reference tool or through external research by calling the physician’s office directly.
•Provide on-going feedback to management of data issues and areas that require special attention.
Skills and Experience Requirements:
•Undergraduate degree (or actively pursuing)
•Experience with IQVIA data and/or medical information (desired)
•Fundamental understanding of relational databases, MDM, CRM technologies (desired)
•Detail oriented, good data entry, research, and analytical skills
•Analytics and Reporting experience (desired)
•Strong customer service skills with excellent verbal and written communications
•Eagerness to learn, follow directions, and work independently
•Proficiency in Microsoft Office including Excel, Access, and Word
•SQL experience required