Location: Santa Clara CA
Duration: 6 Months
Process all hardware, software, and support orders into the SAP ERP system, ensuring accuracy, setting and establishing customer delivery expectations in a timely manner
Transactions must be completed in an accurate and timely manner in full compliance with booking policy and SOX procedures.
Assist with weekly sales order auditing
Work with Sales Operations to resolve any customer purchase order/quote issues; provide order status and shipment information when requested.
Monitor backlog daily to ensure orders are being shipped/processed to customer lead times; reconcile discrepancies in orders and shipments. This sometimes requires working with our Contract Manufacturer.
Participate in regular staff meetings and drive to departmental goals and objectives as identified by Management.
Assist with month end reconciliation as required.
Work closely with other functional groups to resolve any orders/shipments issues
Acknowledge/provide feedback to internal customers on order status
Successful candidates will have broad background in Operations, Customer Service, Order Fulfillment/Management, and back end Supply Chain.(Includes understanding of contract manufacturer fulfillment model)
Ability to work in a fast paced, deadline oriented environment
Experience with SAP is a huge plus
Experience with Backlog Management
Strong Problem solving skills
Excellent interpersonal skills with the ability to interact with all levels of management
Team-oriented, with proven ability to work cross-functionally
Proven self-starter with demonstrated ability to use initiative
Must be able to thrive in a rapidly changing environment
Highly organized, able to manage multiple priorities concurrently
Excellent written and oral communication skills
Detail oriented with excellent follow up
Excellent computer skills (MS Excel, Outlook)