Order Fulfillment Specialist

Location: Santa Clara CA
Duration: 6 Months
Process all hardware, software, and support orders into the SAP ERP system, ensuring accuracy, setting and establishing customer delivery expectations in a timely manner

Transactions must be completed in an accurate and timely manner in full compliance with booking policy and SOX procedures.

Assist with weekly sales order auditing

Work with Sales Operations to resolve any customer purchase order/quote issues; provide order status and shipment information when requested.

Monitor backlog daily to ensure orders are being shipped/processed to customer lead times; reconcile discrepancies in orders and shipments. This sometimes requires working with our Contract Manufacturer.

Participate in regular staff meetings and drive to departmental goals and objectives as identified by Management.

Assist with month end reconciliation as required.

Work closely with other functional groups to resolve any orders/shipments issues

Acknowledge/provide feedback to internal customers on order status                                                                                                                                                                                 

Skills:  ·       

Successful candidates will have broad background in Operations, Customer Service, Order Fulfillment/Management, and back end Supply Chain.(Includes understanding of contract manufacturer fulfillment model)

Ability to work in a fast paced, deadline oriented environment

Experience with SAP is a huge plus

Experience with Backlog Management

Strong Problem solving skills

Excellent interpersonal skills with the ability to interact with all levels of management

Team-oriented, with proven ability to work cross-functionally

Proven self-starter with demonstrated ability to use initiative

Must be able to thrive in a rapidly changing environment

Highly organized, able to manage multiple priorities concurrently

Excellent written and oral communication skills

Detail oriented with excellent follow up

Excellent computer skills (MS Excel, Outlook)


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