Program Support Rep

Location:            Warren, New Jersey 07059
 
Duration:            3 - 4 Months With Possible Extension.
 
 Job Title:            Program Support Rep

 Shift       :            8:00 AM to 5:00 PM
 
 
Job Description:
• A Customer Service Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. 
• Quickly assesses the user's issue and provides first level support for problem resolution. 
• Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area. 
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary. 
• Works under moderate supervision and typically reports to the Customer Service Supervisor. 
 
Minimum Education & Experience: 
• We require candidates to have a minimum Customer Service background of 3 + years. 
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred. 
• Bi-lingual (English/Spanish) preferred. 
• Pharmacy Technician experience preferred.

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