Sr. Desktop Specialist Contractor


Sr. Desktop Specialist Contractor
Location: 373 S High St Columbus Ohio 43229
Duration: 6 months
Pay rate:$18/hr

Position Description | Overview: Franklin County Data Center is seeking a seasoned Sr. Desktop Specialist Contractor possessing 3-5 years of experience with trouble shooting hardware, installing and supporting software and providing telephonic support. Professionalism, proven customer service and exceptional communication is required. ITIL and A+ certifications are preferred. This assignment is an onsite 40-hour/week assignment with a set schedule (likely M-F 8a-5p). Job Responsibilities: • Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. • Inspect personal computer equipment and prepares computer for delivery per requested configuration. • Install or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises when needed. • Load specified software packages, as required. • Enter commands and observes system functions to verify correct system operation. • Provide instructions to customers on equipment, software and manuals. • Recommend or performs minor remedial actions in the course of performing other work. • Coordinate activities with Service Desk, Network Services, Server Team, or other information systems groups. • Provide timely and effective status updates in the ticket tracking system, to managers, to customers and others. • Refer major hardware repair and purchases to procurement. • Keep and protects Data Center equipment, software and other information technology resources in good repair. • Adhere to service level performance objectives for all agencies. • Maintain knowledge of new and changing technology. • Establish help desk system for task management and tracking, and selects appropriate database and workflow tools. • Solve, or assist help desk representatives in solving, non-routine or complex software, hardware, and procedure problems. • Confer with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. • Create documentation on best practices for technical support as well as resolving commonly known technical issues. • Coordinate installation of hardware and software, and implementation of procedure changes. | 
Skills Required | Minimum Qualifications and Experience: • 3-5 years of experience with trouble shooting hardware, installing and supporting software and providing telephonic support. • ITIL and A+ certifications are preferred. • Advanced customer service skills including conscientiousness and commitment to exceeding customer expectations. • Proven ability to multi-task, balance priorities and meet deliverables. • Agility –willing to travel and troubleshot to partner agencies throughout Franklin County. • Excellent written and verbal communication skills. • Exceptional troubleshooting skills and attention to detail. • Strong organizational and time management skills. • Self-motivated and reliable. • Must be able to work effectively independently, or as a member of a team The Screening Process: • At least one onsite technical screening with FCDC IT Solutions Lead. This may include a technical assessment. | 
Skills Preferred |  | 
Experience Required | Minimum Qualifications and Experience: • 3-5 years of experience with trouble shooting hardware, installing and supporting software and providing telephonic support. • ITIL and A+ certifications are preferred. • Advanced customer service skills including conscientiousness and commitment to exceeding customer expectations. • Proven ability to multi-task, balance priorities and meet deliverables. • Agility –willing to travel and troubleshot to partner agencies throughout Franklin County. • Excellent written and verbal communication skills. • Exceptional troubleshooting skills and attention to detail. • Strong organizational and time management skills. • Self-motivated and reliable. • Must be able to work effectively independently, or as a member of a team The Screening Process: • At least one onsite technical screening with FCDC IT Solutions Lead. This may include a technical assessment. | 
 
 
Minimum Qualifications and Experience:
 
•             3-5 years of experience with trouble shooting hardware, installing and supporting software and providing telephonic support.
•             ITIL and A+ certifications are preferred.
•             Advanced customer service skills including conscientiousness and commitment to exceeding customer expectations.
•             Proven ability to multi-task, balance priorities and meet deliverables.
•             Agility –willing to travel and troubleshot to partner agencies throughout Franklin County.
•             Excellent written and verbal communication skills.
•             Exceptional troubleshooting skills and attention to detail.
•             Strong organizational and time management skills.
•             Self-motivated and reliable.
•             Must be able to work effectively independently, or as a member of a team
 
The Screening Process:
 
•             At least one onsite technical screening with FCDC IT Solutions Lead. This may include a technical assessment.

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