Location: Rancho Cordova, CA
Duration: 6-9 Months
Skill Sets: 7+ years of experience with Aspect Contact Center Suite. Experience as an IT application architect. Broad knowledge and experience with many technology stacks.
Experience with cloud technologies, to include Docker, Rancher, Kubernetes, VMware virtualization. Familiarity with public clouds such as Amazon AWS, Google Cloud, and Microsoft Azure is desirable.
Knowledge of automation and artificial intelligence technology and concepts, especially Natural Language Processing (NLP), Big Data, and Machine Learning.
Bachelor or Master’s Degree in Information Technology, Computer Science or related field
Prior federal government experience with a software development project in a contractor role.
7+ years of experience in Aspect Contact Center suite - Aspect Unified IP, APM, WFO, AQM, Speech Analytics, Tiles, ACD, IVR, CTI, SIP
Candidate must have strong experience as a solutions architect with a focus on the Contact Center, well versed in multi-channel technologies and telephony platforms, with an emphasis on holistic integration on the back-end to perform an end-to-end service