Customer Account Sales Representative

Duration:  Direct HIRE
Location:  Seven Hills, OH 44131

Position shift schedule is for Monday - Friday 9:00am - 6:00pm; May have potential for additional shifts between the hours of Monday-Friday 8:00am-10:00pm and Sat/Sun 10:00am - 7:00pm; Inbound call center for product enrollment; Licensure is required per requirements in below job description; Position is not available for telecommute and must be located in Seven Hills, OH office.  Must be able to attend all training classes.
 

 
To answer inbound calls and cross sell new and existing insurance to customers; to educate callers on program terms and conditions; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.
 
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
 
       Provides excellent service to callers for multiple lines of business with the goal of increasing business, customer satisfaction, and customer retention by cross selling new and existing customers.
        Educates and informs the customer via multiple communication channels about program terms and conditions of available insurance programs.
       Utilizes persuasive sales techniques to recommend insurance coverages based on customer account.
        Acts as primary liaison and follows client specifications in assisting with questions and solving problems related to the sales application and servicing processes.
        Directs customer calls to the appropriate contact at multiple locations or escalates call to management team as needed.
 
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
      Performs other duties as assigned.
Supports the organization's quality program(s).
 
QUALIFICATIONS:
 
Education & Licensing:
 
       High School diploma or GED required. Property/Casualty and Accident/Health Producer Licensure required for each state in which sales are performed. Licenses are required in all fifty (50) states and District of Columbia or must be able to successfully pass P&C and A&H licensing exam in resident state within 30 days of employment.
 
Experience:
 
      One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center or inside telesales experience preferred. Prior insurance experience preferred.
 
ADDITIONAL INFORMATION:
 
     Position shift schedule is for Monday - Friday 9:00am - 6:00pm; Inbound call center for product enrollment; Licensure is required per requirements in above job description; Position is not available for telecommute and must be located in Seven Hills, OH office.
 
Skills & Knowledge:
 
        Strong sales and customer service skills
        Excellent oral and written communication skills
       Knowledge of organizations' products and services
         PC literate, including Microsoft Office products
         Strong organizational skills
        Good interpersonal skills
        Ability to multi task in fast paced environment
         Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
        Ability to work in a team environment and/or independently
         Ability to meet or exceed Performance Competencies

Want to apply later?

Type your email address below to receive a reminder

ErrorRequired field

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file