Program Support Rep. (Customer Service)

Location:            Warren, NJ 07059

Duration:            3 Months With Possible Extension.

Job Title:            Program Support Rep. (Customer Service)

Shift       :            8:00 AM to 5:00 PM

Job Description:
• Primary Call Center contact for pharmacies and medical professionals. Programs typically consist of pharmaceutical brand initiated payment assist solutions such as co-pay cards or vouchers. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. 
Principal Accountabilities: 
• A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. 
• Quickly assesses the user's issue and provides first level support for problem resolution. 
• Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area. 
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary. 
• Works under moderate supervision and typically reports to the Customer Service Supervisor. 
Minimum Education & Experience: 
• We require candidates to have a minimum Call Center background of 3 + years. 
• HIPPA certified, or experience in claim processing preferred. 
• Bi-lingual (English/Spanish) preferred. 
• Pharmacy Technician experience preferred.

Thanks & Regards,
Devesh Kumar Upadhyay
APN Software Services, Inc
39899 Balentine Drive, Suite 385, Newark, CA 94560
Phone: 510-943-4296  Fax 510-623-5055

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