Sr Tech Customer Support

Responsibilities: 
 Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers. Fully documents customer interactions in real-time; may author content for review. Solves problems in a timely manner using full understanding of the product functions and features and customer environment. Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments. Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes. Manages multiple tickets related a spectrum of technical problems. Collaborates with fellow technicians, engineers and supervisor including the customer's to solve complex problem 
 . 
 
 Have a bachelor’s degree or 2 or more years’ experience in a help desk environment. Needs to be technical, understand network basics, be able to troubleshoot networks, have experience with roll-out projects, use a ticketing system (preferable ServiceNow and/or SalesForce), be able to make and take phone calls, be detailed orientated, motivated, be able to work under stress and in a fast paced environment

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