Office Assistant

        High School graduate or GED (REQUIRED)
·         Knowledge of contracted payers and other revenue sources preferred. 1 year experience in medical office completing similar duties or similar education(REQUIRED)
·         Strong oral and written communications skills necessary to deal effectively, courteously and successfully with management, physicians, staff and patients(REQUIRED)
·         Personal computer knowledge and skills (REQUIRED)
·         MS Excel skills (REQUIRED)
·         Minimum typing speed of 55 wpm (REQUIRED)
·         Able to promote a constructive & positive atmosphere within the work area by demonstrating the ability to cooperate with & assist physicians & others(REQUIRED)
·         Able to remain flexible in staffing patterns and resolution of staffing conflicts; the ability to be a team player (REQUIRED)
·         The ability to use appropriate organizational skills in setting priorities for work (REQUIRED)
·         Meditech Experience (Highly Desired)
·         Epic Experience (Highly Desired)
·         MS Office Skills (Highly Desired)
 
JOB DESCRIPTION:
 
The purpose of this position is to provide secretarial and clerical support to a department. This position functions independently in carrying out standard and complex office procedures and relating to other physician offices, providers, and families.  Act as primary contact between hospital personnel, employees, vendors, managers and administration. Will spend a lot of time on Department files per Joint Commission, and up to date certifications, and licenses and Invoice reconciliations.
 
DUTIES AND RESPONSIBILITIES:
 
Essential Functions:
 
·         Answers phones/triages calls
·         Books appointments, gathers accurate patient demographic information
·         Answers referral calls
·         Charge ticket made up
·         Obtains/confirms insurance authorizations for appointments
·         Collects and posts co-payments
·         Completes appointment follow-up per clinician instructions may be
o    upon exit
o    phone follow up
·         Handles Charges by:
o    Enter Data into Charge Master
o    Processing change documents
·         Obtain file notes from clinicians and file as appropriate
·         Distributes post visit copy of Chart Notes to Primary Care physician/medical home
·         Completes administration of follow up procedures (e.g. MRI, referrals).  May include authorization
·         Identify and enter accurate ICD-9 coding for billing; perform chart entry and inputs information into Problem List; communicate all pertinent information including findings, problems, concerns or ideas to physician in a timely manner, perform clinical procedures under the supervision of a physician such as aerosol treatments and pulmonary function tests, including follow volume loop and peak flow testing
·         Sort Mail
·         Sort Faxes
·         Check RMO system and sort/triage
·         Prep Charts re: RMO
·         Supports clinical staff as a resource and in basic problem solving related to administrative needs
·         Arranges for Interpreter Services per Policy
·         Enter Medical Reconciliation in Meditech
·         Enter diagnosis in Meditech
·         Verifies Eligibility - If patients no longer eligible, contact family
·         Other duties as reasonably required
·         This person may have timecard approving duties
 
Communications Required:
 
·         Strong oral and written communications skills necessary to deal effectively, courteously and successfully with management, physicians, staff, patients, community and vendors.
 
Problem-Solving Required:
 
·         Able to respond to changes and identify solutions for work responsibilities.  Able to work independently, problem solve and handle multiple problems
 
Knowledge, Skills, and Abilities:
 
·         Able to promote a constructive and positive atmosphere within the work area by demonstrating the ability to cooperate with and assist physicians and other staff.
·         Able to remain flexible in staffing patterns and resolution of staffing conflicts; the ability to be a team player.
·         The ability to use appropriate organizational skills in setting priorities for work.
 
Technical Knowledge:
 
·         Personal computer knowledge and skill preferably with Microsoft Office.  Excel skills required
·         Minimum typing speed of 55 wpm
 
Minimum Education:
 
·         High School Diploma, GED or equivalent
 
Minimum Experience:
 
·         Knowledge of contracted payers and other revenue sources preferred.
·         1 year experience in medical office completing similar duties or similar education or training.

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