PC Technician 2

Job Title: PC Technician 2
Duration: 12+ Months with possible extension
Location: Austin, TX

Requirements:
Role Summary:
This Tier 2 Onsite Systems Administrator position is critical in supporting User base by
resolving technology issues and assisting in remedying business process issues,
managing the lifecycle of User’s hardware & software, and maintaining inventory.
Consult User base on company policies, standards, security awareness, and business
continuity.

Skills/Qualifications/Experience:
Strong problem solving/analytical/critical thinking skills
Self-starter with excellent organizational, administrative and interpersonal skills
Ability to multi-task and work in fast paced environment
Ability to work independently, with team, and with User base in a professional
manner
Ability to develop good rapport and build strong relationships with User base and
teammates
Ability to present/train User base
Experience in troubleshooting and critical incident management
Experience in project and task management
Experience supporting Windows 7 & 10 O/S and Microsoft applications
Excellent oral and written, interpersonal, and communication skills
BS or equivalent experience (5 years of related experience in corporate
computing environment)
Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and
protocols (including, but not limited to):
Windows 7 and Windows 10
Microsoft Office 2007 to 365
Anti-virus/Anti-malware
Ticketing Systems
Hardware (Desktops and Laptops)
Mobile Devices and Applications (smartphone and tablets)
VPN
Remote Desktop
Backup Solution
VOIP
LAN/WAN
TCP/IP

Please send me your confirmation that no one else has contacted you for this position apart from APN Team.

Thanks and Regards,
Ali Khan
APN Software Services, Inc.
39899 Balentine Drive, Suite 385, Newark, CA 94560  
Direct: 510.870.8798 | Fax: 510.623.5055 | ali@apninc.com

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