Duration: 3-4 months with possible extension
Location: Lincoln, NE 68508
Client Service Rep 4 (Level 3)
Location: Lincoln NE Hours: 8:30AM – 5PM CST M-F
Roles and Responsibilities
• Research and process client data concerns across all product verticals
• Utilize all available resources to obtain and correct healthcare data for professionals and organizations
• Develops the interpersonal skills necessary to build effective business relationships with clients and internal stakeholders
• Answer support phone calls and use correct channel to resolve client request
• Ensures accurate and timely communication of client concerns to meet service level agreements
• Provides support to other team members
• Ability to carry out some analysis and information gathering to resolve problems on routine matters
Additional Requirements
• Proficient in Microsoft products, especially Excel
• Ability to communicate effectively with internal and external clients (written and oral)
• Ability to multi-task and prioritize