• Coordinating/administering all phases of service contract administration while ensuring accuracy and completeness
• Entitling customers’ contracts to ensure service is provided in accordance with service agreement as sold
• Ensuring customer billing accuracy per terms of agreement
• Providing support to Regional Managers, Inside Sales Reps, Sales Service Specialists, Field Service Engineers, Account Managers, and customers by researching and resolving issues in a timely manner. Escalating issues to Customer Service management as necessary.
• Frequently communicating task status using available tools, i.e. Salesforce, email, etc.
• Interfacing with internal departments to maintain correct and complete customer account and database information.
•Other activities as needed to effectively manage the life of a service agreement