Customer Account Sales Representative

Title: Customer Account Sales Representative
Location: Seven Hills, OH 44131
Duration: Permanent/ Direct Hire
Shifts: Monday - Friday 9:00am - 6:00pm
"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."
 
Job Description:
To answer inbound calls and cross sell new and existing insurance to customers; to educate callers on program terms and conditions; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.
 
Essential functions and responsibilities: 
·         Provides excellent service to callers for multiple lines of business with the goal of increasing business, customer satisfaction, and customer retention by cross selling new and existing customers.
·         Educates and informs the customer via multiple communication channels about program terms and conditions of available insurance programs.
·         Utilizes persuasive sales techniques to recommend insurance coverage based on customer account.
·         Acts as primary liaison and follows client specifications in assisting with questions and solving problems related to the sales application and servicing processes.
·         Directs customer calls to the appropriate contact at multiple locations or escalates call to management team as needed.
·         Performs other duties as assigned.
·         Supports the organization's quality program(s).
 
Qualifications: 
·         High School diploma or GED required. Property/Casualty and Accident/Health Producer Licensure required for each state in which sales are performed. 
·         Licenses are required in all fifty (50) states and District of Columbia or must be able to successfully pass P&C and A&H licensing exam in resident state within 30 days of employment.
·         One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center or inside telesales experience preferred. Prior insurance experience preferred.

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