Customer Service Representative III

Title: Customer Service Representative III
Location: Houston, TX
Duration: 6 Months
 
Job Description:
·         Customer Services Representative III is responsible for providing excellent customer service, to assist and support the Customer Service and Commercial teams
·         Mid level competency using PowerPoint, Excel and Word. 
·         Outlook skills and knowledge of Oracle ERP system.
·         Has at least 2 years experience working in the administrative and/or customer service field.
·         Professional demeanor and excellent phone and communication skills.
·         Proven ability to work effectively on a team or as an individual.
·         Proven ability to multi-task.
·         Research customer data and make customer calls, manage tax certificate collection processing, Generates report for tracking documentation received, handles multiple projects, and prepares status reports.
·         Requires a Bachelors Degree.
·         Familiar with standard concepts, practices, and procedures within a particular field.
·         Relies on experience and judgment to plan and accomplish goals. 
·         Ability to meet critical deadlines. 
·         Performs a variety of tasks. 
·         Works under general supervision. 
·         A certain degree of creativity and latitude is required.
·         Typically reports to a supervisor or manager. 
·         Understand the impact on customer service. 
·         Provide knowledge and accurate information to customers. 
·         Able to initiate and drive innovative growth projects. .
·         Experience with managing multiple projects.
·         Outstanding communication skills, both written and oral.
·         Ability to manage self and tasks in an appropriate manner
·         Excellent organizational and administrative skills
·         Attention to detail. 
·         A calm and analytical approach to problem solving.
·         Willingness to work as part of a team 
·         Ability to communicate using English (or local language)
 
Responsibilities will include: 
·         Look up customer contact information in current Oracle system. 
·         Validate contact information. 
·         Contact customer to request tax certificate - contact via phone, email through Salesforce, and direct mailings. 
·         Receive tax certificate from customer, validate authenticity (training will be provided) and load certificate into system. 
·         Track progress and provide weekly status updates to management team. 
 
Qualifications: 
·         2+ years experience providing customer care. 
·         Experience using Oracle ERP system. 
·         SAP experience would be a plus (not required). 
·         Experience using Excel for data entry and manipulation (pivot tables). 
·         Excellent customer service skills; effective and courteous communicator. 
·         Good follow-up, detail-oriented. 
 
If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please send the updated resume to srini@apninc.com along with a best time and number to reach you.
 
Your prompt response is highly appreciated. 
 
Thanks and have a blessed day ahead.
 
-
Thanks and Regards,
Srinivas Mallipog
Resource Executive
APN Software Services, Inc (www.apninc.com)
39899 Balentine Drive, Suite 385, Newark, CA 94560
Phone: 510-943-4054 / Fax 510-623-5055 
Email Id: srini@apninc.com

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