Quality Control Clerk II

Position: ​ Quality Control Clerk II
Location: Franklin, TN 37067
Duration – 12+ months (Extendable)

Special Notice, the Manager is looking for 1 of the 5 positions to have a bi-lingual candidate who speaks, reads, writes, French Canadian… Some of our cases come from Canada and are in French. It’s not a huge portion but we need to have someone who can read and understand those cases.  
Philips is seeking a candidate(s) who will be responsible for the service record review of complaints. Ensuring quality records, identifying potential FDA reportable events and/or Business Unit follow up and escalation. This role is also responsible for corresponding with the Customer Care Solutions Center and Field Service Organization to ensure a complete and quality record. 

• A BS/BA or equivalent experience in business is preferred. 
• Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required. 
• Good clear and concise oral and written communications skills are a must. 
• Good organizational and time management skills. 
• Intermediate skills in using MS Windows and Office (e.g., Word, Excel). 
• Familiar with FDA regulations including FDA CFR: 820.803, 820.100 and 820.198, and  
820.200 is a plus. 
• Follows methods and procedures. 
• Works on assignments requiring considerable judgment and initiative. Understands 
implications of work and makes recommendations for solutions. 
• Work well within a team environment to accomplish departmental goals. 

Ideal candidate is able to work well in a professional environment as a member of a large and diverse team within a corporate setting. Strong attention to detail and self-motivation is a must. We put a high emphasis on teamwork. Candidate must have a positive attitude and work very well with others. 
Highly motivated candidates who work cohesively within the team and perform their jobs at a high level have the potential to become permanent.

Thanks & Regards,
Venkatesh Aithal
Sr. Technical Recruiter
APN Software Services, Inc
39899 Balentine Drive, Suite 385, Newark , CA 94560
venkatesh@apninc.com  // www.apninc.com

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