Contract Administrator III


Contract Administrator III
Bothell WA
Until end of year
7:30 AM to 4 PM


• Meets expectations in displaying client Behaviors 
• Coordinates/administers all phases of service contract administration 
• Ensures accuracy and completeness of all tasks performed. 
• Entitle customers' contracts to ensure service is provided in accordance with service agreement as sold. 
• Ensure customer billing accuracy per terms of agreement. 
• Frequently communicates task status using available tools, i.e. Salesforce, email, etc. 
• Provides support to Regional Managers, Inside Sales Reps, Sales Service Specialists, Field Service Engineers (FSEs), Account Managers, and customers by researching and resolving issues in a timely manner. Escalates issues to Customer Service management as necessary. 
• Interfaces with internal departments to maintain correct and complete customer account and database information. 
• Completes all TEDS training by due date. 
• Acts as a team player to achieve departmental goals. 
• May perform other related duties as assigned. 
• Exercises effective communication and listening skills. 
• Ability to self-manage work load and exercise good judgement. 
• May perform more than one of the following, as applicable: 
May prepare service agreement quotations for field personnel. 
Prepares and/or processes contract adjustments and credits as needed. 
Answers inbound calls through the ACD line, and assist customers as necessary.

Thanks and Regards,

Swapnil Sawant

APN Software Services, Inc (

39899 Balentine Drive, Suite 385, Newark, CA 94560

Phone: 510-402-1080 / Fax 510-623-5055 

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