Technical Support - R&D 1

Duration: 3 months

Responsibilities 
• First point of contact of customers regarding their product queries 
• Working with customers on the resolution of fundamental power system simulation challenges 
• handling customer support inquiries appropriately and in a timely manner 
• Maintaining, updating, and enhancing product documentation 
• Handle Quality Assurance tasks such as software product testing 

Required Knowledge/Skills, Education, and Experience 
• Bachelor's degree in Electrical Power Systems Engineering with practical experience in using advanced power system analysis tools 
• Knowledge in electrical system modeling as it pertains to dynamic system studies. 
• Programming skills are desired. 
• Excellent communication and presentation skills - written and verbal. 
• Strong organization skills and ability to effectively self-manage multiple tasks at one time. 
• Team player, customer focused with e interpersonal skills, positive and energetic attitude. 
• Ability to work independently and manage time effectively. | 
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