Customer Supply Chain Representative

Job Opportunity for Customer Supply Chain Representative at Franklin, TN with direct client 

Duration: 6-9 months. Contract only    

Job description:
Þ      The Customer Care Representative is responsible for achieving excellence in customer satisfaction through effective customer order management.
Þ      The customer care representative is directly responsible for the administration, implementation, and maintenance of customer accounts to ensure all orders conform and meet customer’s shipment expectations.
Þ      They should be able to provide information/data sources, training and/or process improvements by making recommendations and implementing those recommendations within Customer Care order management process.
Þ      The Customer Care Representative will be Customer Care functional expert for efficient and effective order management.
Minimum Qualifications
·         1-2 years direct experience in a corporate environment
·         1-2 years experience in Customer Service or Customer Order Management.
·         Associates degree/Bachelor’s degree
·         Proficient with Microsoft Office Products Preferred Qualifications
·         Experience working with U.S. governmental agencies such as USDA, FDA and Department of State.
·         Bi-lingual preferred
·         Project Management experience
·         Regulatory experience
·         Import/export experience
·         CPG (consumer packaged goods) industry exposure
·         Provide timely information/knowledge regarding order management process, procedures and system maintenance.
·         Provide training to all audiences for order Management processes and procedures.
·         Monitor conformance to procedures after training and provide additional training as required.
·         Create and maintain customer data within the following:
·         PRMS Order Management System.
·         CCMS, Navitrace, External Customer Systems and department applications such as but not limited to Excel, PowerPoint, Qlikview, and e-mail.
·         Exercise superior interpersonal skills in with regard to customer relationship to achieve excellence in customer satisfaction.
·         Process all customer orders in a timely manner and in compliance with customer care best practices to facilitate superior on time and complete to our customers.
·         Recognize and reconcile any potential order conflicts such as delivery/shipping delays, pricing errors, promotional allowances, and out of stock situations to ensure customer orders will deliver on time and complete.
·         Resolve and/or escalate critical order issues to achieve customer goals and priorities.
·         Utilize PRMS order reporting to identify and reconcile order exceptions which could cause delays in customer deliveries.
·         Interact with other departments such as Replenishment, Finance, Credit, Logistics, Supply, Sales and Planning to resolve issues affecting customer orders.
·         Engaged and active team member working closely with Customer Care Account Managers and Logistic Managers to ensure optimal product availability and efficient order management procedures.
·         Work with Sales to effectively manage customer orders against forecast and production quantities for fixed quantity promotional items.
·         This includes maintaining effective communication with customer, sales, and planning groups to changes in demand or production capacity.
·         Meet with customers to enhance relationships and better meet their needs. Overnight travel may be required.
·         Consistently strive for continuous improvement by developing and sharing knowledge with others.
·         Proficient with Microsoft Word, Excel, PowerPoint
·         Organizational agility and communication skills (both written and verbal)
·         Ability to work collaboratively with cross-functional team
·         High ethical standards
·         Problem solving skills
·         Project/Process Management skills
·         Discretion to handle sensitive regulatory issues/information.
·         Good judgment / decision making in a fast - paced environment
If you have the above qualification and interested to apply please reply with your updated resume, contact no. and expected pay rate and I will contact you to discuss further. 

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