Non-Government Collector

Client: HMH Presbyterian
Title: Non-Government Collector
Req #: 515258
Location: 1 Hoag Dr, Newport Beach, CA 92663
Duration: 10 months
Manages patient accounts from the point of admission through discharge, then to final collection of the expected contract amount.
·       Acts as a collector to obtain the maximum reimbursement for hospital services.
·       Responsible for all accounts with a contracted insurance as the primary or current payer.
·       Non-Government Collectors follow up with insurance companies for payment on claims that we have submitted.
·       Projects an image of professionalism in communication, appearance and conduct.
·       Supports the Hospital and Business Services missions.
·       Participates in the continuous quality improvement process.
·       Maintains a working knowledge of departmental standard operating procedures.
·       Proven ability to interface with all customer levels, i.e., physicians, hospital staff, insurance plans, ancillary providers and patients.
·       Promotes teamwork and process improvement organization wide.
·       Able to work with minimal supervision.
·       Meets quality assurance and productivity standards.
·       Participates actively in any training opportunities to enhance knowledge to help Hoag patients.
·       Performs other duties as assigned.
·       High School graduate or equivalent.
·       Effective written and verbal communication skills.
·       Excellent customer service skills and telephone etiquette.
·       Problem solving skills essential.
·       Ability to think independently and use good judgment for situations which require initiative and innovation.
·       Knowledge of basic office equipment.
·       Ability to establish work priorities and prioritize needs to meet required timelines.
·       Analytical and problem-solving skills.
·       10 Key by touch and ability to type 45 wpm.
·       Basic math calculation skills.
·       Computer literacy, including proficiency in Word and Excel
·       Bilingual English/Spanish

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