IT Business Analyst- Oracle Fusion Cloud

IT Business Analyst/HR Analyst
Orlando, FL 
9 months contract to start with (extendable and potential to convert fulltime)

 ** We're looking for experiences HR Analyst with Fusion Cloud experience*** 
Perform Business Analyst tasks for Siemens HR/Payroll Support for Oracle Fusion HRMS. 
 
 Responsibilities: 
 
 • Responds to incoming inquiries and/or requests 
 • Supports customers by providing information while providing efficient and courteous service. 
 • Troubleshooting complex data quality issues. 
 • Provides support and information to HR, managers and employees. 
 • Answers calls, listens to requests, retrieves information, relays responses to the customer via phone or e-mail using the available technology at their disposal and performs all administrative tasks associated with completion. 
 • Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem can be difficult or complex. 
 • Contributes ideas on ways to resolve problems to better serve the customer and/or improve productivity. 
 • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. 
 • Create and maintain user documentation and training guides. 
 • Monitor Application Software - Provide support to the user community. Monitor application on an on-going basis. Investigate, qualify and report issues to the appropriate party. 
 • Guides the logging, tracking, communication, and resolution of issues. 
 • Review current processes and recommend process improvements. 
 
 Requirements: 
 
 • Minimum of 2 years Fusion HR/Payroll Experience 
 • IT applications support experience, preferably with Human Resources, Performance Management, Recruiting, and/or Compensation 
 • Excellent verbal and written communication skills 
 • Strong training skills and documentation skills 
 • Team player – ability to work in a team environment 
 • Problem Solving - ability to identify, troubleshoots, and resolves problems 
 • Exposure to Fusion HRMS 
 • Exposure to PeopleSoft HRMS a plus 
 • Remedy ticketing system experience a plus 
 • MS Office (Word, Excel) 
 • Bachelor’s degree or equivalent experience 

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