IT Applications Helpdesk Technician

Duration: 9 Months contract

NOTE:
 
Supporting business systems apps or ERP app that Run finance or operations along with some QA testing. Less specific to Network engineering or Microsoft support. Less experiences candidates are welcome.
 
JOB SUMMARY:
 
The IT Applications Help Desk Technician supports and provides technical assistance with applications, user accounts, PC hardware, software and print devices.
 
QUALIFICATIONS:
 
·         General knowledge of IT helpdesk applications support and ticket management
·         General computer and application troubleshooting ability
·         Solid understanding of Microsoft Office
·         Excellent written and verbal communication skills
·         Good understanding of computer systems, mobile devices and other technical products
·         Ability to diagnose and resolve basic technical issues
·         Proficiency in English
·         Customer-oriented and ability to work under pressure in a fast-paced environment
·          
EDUCATION AND EXPERIENCE:
 
·         Experience with user management preferred
·         Experience with Zendesk or ServiceNow ticket management systems preferred
·         Experience with rental software or reporting software preferred
·         General experience with ERP or Inventory Management Systems preferred
·         Development experience in XML, XSL, XSL-FO programming languages preferred

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