Customer Support Technician

Location:            Chesapeake, Virginia 23320

Duration:            3 Months With Possible Extension.

Job Title:            Customer Support Technician

Shift       :            10:00 AM to 6:00 PM
 

Job Description:
Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. 

**This position requires that the candidate be able to complete the entire interaction in French and English.

-- 
Thanks & Regards,
Devesh Kumar Upadhyay
APN Software Services, Inc
Phone: 510-943-4296  Fax 510-623-5055  devesh@apninc.com
LinkedIn: www.linkedin.com/pub/devesh-kumar-upadhyay/37/741/137/

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