Location: Chesapeake, Virginia 23320
Duration: 3 Months With Possible Extension.
Job Title: Customer Support Technician
Shift : 10:00 AM to 6:00 PM
Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.
**This position requires that the candidate be able to complete the entire interaction in French and English.
Thanks & Regards,
Devesh Kumar Upadhyay
APN Software Services, Inc
Phone: 510-943-4296 Fax 510-623-5055 firstname.lastname@example.org