Mine IT Support Specialist

Responsibilities of this position include the following: 
• Provide independent support of computer hardware, PC builds, software and peripherals and servers as well as manage technology obsolescence for mining clients. 
• Provide first and second tier support to troubleshoot hardware, software, phone, connectivity, application issues and provide daily operations support as needed. 
• Support data and communication networks and equipment, including wiring and related software/hardware upgrades, modifications, replacements and troubleshooting in coordination with corporate IT. 
• Perform application and security administration functions on critical application and domain environments. 
• Evaluate, install, design, develop, test, upgrade, troubleshoot and maintain programs and operating systems for the mine business and operations applications. 
• Act as a liaison between corporate IT and the mine to ensure that mine operating priorities and necessities are communicated and considered in decision making processes. 
• Analyze systems and recommend solutions utilizing new technologies and system solutions for meeting business needs. 
• Plan, coordinate and complete moderately complex projects. 
• Develop standards, procedures, guidelines and provide effective planning, documentation, communication and training for mining personnel as needed. 

Requirements for this position include the following: 
• Bachelor’s Degree in IT or a related field; or the equivalent combination of experience and education. 
• A minimum of three years experience in a hands-on desktop or user support role, working in an enterprise class environment with personal computers, laptops, control and file servers. 
• Experience building, loading and supporting UNIX systems. 
• Project management skills, ability to develop and monitor work agreements and budgets, and to determine specifications, schedules, and deliverables. 
• Technical skills including hardware and software installation, configuration, troubleshooting and support. 
• Ability to design, develop and complete moderately complex technical projects independently and on schedule. 
• Excellent communication and interpersonal skills for consulting with users to understand needs, define requirements, and provide effective solutions. 
• Knowledge of current technologies, tools, applications, and vendors. 
• Ability to provide input and recommendations regarding new technologies and system solutions for meeting business needs. 

Preference: 
• Knowledge of UNIX, LINUX, Windows Operating systems, AD. 
• Programming skills utilizing VB.Net, HTML, Perl, MS SQL and PL/SQL. 
• Networking 
• VMWare 
• Oracle database, Oracle Financials 
• CSC requirements and implementation

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