Customer Service / Order Entry Rep

Title: Customer Service / Order Entry Rep
Duration: 5 Months + Extendable Contract
Location: Rancho Cordova CA
Shift: 08:00 am to 05:00 pm PST

 Job Description:
·         This position is responsible for answering phones and processing sales orders for disposable products, field service parts requests and miscellaneous items, invoicing and filing. 
·         Enter sales orders into MS Dynamics AX and work with technical support and shipping personnel to make sure that shipments are allocated and processed daily. 
·         Responsible to also monitor email and electronic fax orders. 
·         Provide telephone coverage for customer service lines, answering general questions regarding product pricing, availability and shipment tracking. 
·         Responsible to set up new customers and sending credit paperwork to Finance dept. 
·         Filing and general office work. 
·         Invoicing daily shipments. 
·         Data entry in SalesForce for asset tracking and RMA processing. 
·         This position will not have responsibility for a sales territory, but will support the overflow and provide backup support to CSR II & Sr. CSR
·         Applies job skills and learns company policies and procedures to complete routine tasks. 
·         Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. 
·         Normally follows established procedures on routine work, requires instructions only on new assignments 
 
Experience/ Skills:
·         High school education or equivalent. 
·         Requires 1-2 years’ experience in a customer service role with general knowledge of order processing in a manufacturing environment. 
·         Experience with various computer programs including MS Office (i.e. Microsoft Excel, Windows, Outlook Express etc.); MS Dynamics AX helpful 
·         Knowledge of proper English usage, grammar, spelling, vocabulary and of generally accepted office practices, procedures and equipment 
·         Working knowledge of office equipment (printers, copiers, faxes, multi-line phones, etc.)
 
If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please send the updated resume to srini@apninc.com along with a best time and number to reach you.
 
Your prompt response is highly appreciated. 
 
Thanks and have a blessed day ahead.
 
-
Thanks and Regards,
Srinivas Mallipog
Resource Executive
APN Software Services, Inc (www.apninc.com)
39899 Balentine Drive, Suite 385, Newark, CA 94560
Phone: 510-943-4054 / Fax 510-623-5055 
Email Id: srini@apninc.com

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