Customer Services Professional 1

Duration: 3 months- potential to convert into full time

Description:
 
* Our contributions sometimes aren’t very apparent – but our innovations have made history. The Siemens Building Technologies Division is searching for a dynamic Jr. Client Service Administrator to establish the foundation for our customer’s overall sales, service and digital experience. Are you ready to make history with us? 
Job Duties: 
Responsibilities include, developing technical maintenance plans, This position will be filled in the Richmond, VA office. 

Our Client Service Administrators. 

Other exciting tasks of this role include developing detailed technical maintenance plans to meet contractual obligations of large service agreements and serving as internal point of contact. Reviewing booking packages and planning customers’ service schedules, for new and renewed contracts, including time based preventive maintenance, proactive and predictive services are also a part of the role. 

Working in a team environment is crucial will interact with Service Sales (to understand scope and commitments of agreements,) potentially Solutions Sales (to understand installed equipment), iBase Administrator (to ensure iBase is set up for maintenance planning), Client Service Manager (to finalize service schedule and reconcile for service recap reporting), Renewal Coordinator (to ensure contract scope is updated / correct). This will be across the zone there is not travel involved. 

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