IT Help Desk Support

Job Description:
  • Provide expert technical support to associates by analyzing and providing recommendations for improved business processes related to organization systems, such as SAP and Infinium functionality and configuration.
  • Serve as project manager for significant enhancements and conversions.
  • May be located at corporate office in a shared services environment supporting multiple US locations.
  • May supervise one or more associates. Internal contacts include associates at all levels in the organization, in multiple departments and locations. External contacts include third party outsourced IT functions.
Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Primary Tasks:
�Assists business partners in identifying how to best leverage system(s) investment, such as SAP, Infinium and related technology, through improved processes, enhancements and training.
�Serves as project manager/lead for system-related projects impacting the business (e.g., BSC), including system conversions, enhancements and upgrades. �Liaise with the PFG application support team and third party provider to ensure business requirements are properly defined, communicated and upgrades/enhancements implemented in a timely manner.
�Lead User Acceptance Testing (UAT) on upgrades and enhancements. Responsible for end-user support within assigned areas of the system(s).
�Assist in maintaining the preper level of system security in support of a strong internal control environment.
�Provide training to associates on system functionality, processes and best practices.
�May supervise associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
�Performs other related duties as assigned. Requirements: Bending, Twisting, Reaching (above shoulder level), Standing, Sitting, Walking, Keyboarding

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