Program Support Rep(Healthcare/medical)

Duration: 3-4 months with possible extension
Location: Warren, NJ


A Customer Service Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. 
• Quickly assesses the user's issue and provides first level support for problem resolution. 
• Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area. 
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary. 
• Works under moderate supervision and typically reports to the Customer Service Supervisor. 
Minimum Education & Experience: 
• We require candidates to have a minimum Customer Service background of 3 + years. 
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred. 
• Bi-lingual (English/Spanish) preferred. 
• Pharmacy Technician experience preferred. 

A Customer Service Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. 
• Quickly assesses the user's issue and provides first level support for problem resolution. 
• Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area. 
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary. 
• Works under moderate supervision and typically reports to the Customer Service Supervisor. 
Minimum Education & Experience: 
• We require candidates to have a minimum Customer Service background of 3 + years. 
• Training in Medical Billing, HIPPA certified, or experience in claim processing preferred. 
• Bi-lingual (English/Spanish) preferred. 
• Pharmacy Technician experience preferred. 

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