Customer Service Rep II

Job Title: Customer Service Rep II (6 positions)
Positions: 6
Location: Alpharetta GA
Duration: 12 Months Contract
Shifts: First Shift- 8 AM to 5 PM / Second Shift- 12 PM to 8 PM
Job Description:
•         You will combine your strong customer interaction and data entry skills to assist consumers and healthcare customers with automated external defibrillator (AED) products. 
Your Responsibilities:
•         Acting as an AED Support Specialist, the aim of your job is handle incoming calls for level 1 support to external healthcare customers and consumers, carried out on the basis of clearly defined procedures, customer communication guidelines, and work instructions. 
You will be responsible for: 
·         Acting as a Representative in response to customer inquiries and diagnose the customer need. 
·         Determine product entitlement, create accurate and detailed case records based on customer calls, and triage cases to technical support teams as appropriate. 
·         Create customer accounts and raise requests for asset transfers. 
·         You will also be responsible for order entry (both warranty and commercial) as well as order management, with duties to include shipment tracking and order issue resolution or escalation as
Your Profile:
·         Customer support / call center experience required. 
·         Prior experience supporting healthcare equipment is a plus 
·         Problem solving skills and resourcefulness 
·         Effective written, verbal, and interpersonal communication skills required. 
·         Able to diagnose problems, apply effective solutions and determine follow up actions with minimum direction. 
·         Good prioritization, time management, and organizational skills 
·         Ability to utilize MS office and other CRM products and applications, such as SAP and Salesforce
·         Ability to type and accurately document customer service records. 
·         Demonstrate schedule flexibility. 
·         Passionate in delivering the best customer experience possible
If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please send the updated resume to along with a best time and number to reach you.
Your prompt response is highly appreciated. 
Thanks and have a blessed day ahead.
Thanks and Regards,
Srinivas Mallipog
Resource Executive
APN Software Services, Inc (
39899 Balentine Drive, Suite 385, Newark, CA 94560
Phone: 510-943-4054 / Fax 510-623-5055 
Email Id:

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