Systems Support Analyst

  • $60,000.00/year
  • Responsibilities:

    • Provide technical support and troubleshoot problems for both hardware and software issues reported by business users.
    • Manage and verify daily backups of server data.
    • Respond to, resolve and document fix for help desk requests.
    • Upgrade systems and processes as required for enhanced business and technical functionality.
    • Administrate infrastructure, including firewalls, databases, malware protection software and other processes.
    • Install, build, setup and test computer-related equipment.
    • Monitor and support LANs, WANs, network segments, Internet, and intranet systems.
    • Make recommendations for technical improvements and future upgrades.
    • Able to work with and manage large data sets. Oversee data feeds and conduct routine data validation.
    • Develop and maintain scripts and code used for database management.
    • Administer user access, servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.

    Qualifications:

    • 2 – 3 years’ experience working in a corporate, fast paced environment.
    • Bachelor’s degree in Computer Science (or related field) preferred.
    • Knowledge of Windows Server setup and administration and Windows desktop operating systems support.
    • Experience with technology deployments and rollouts.
    • Solid understanding of LAN/WAN networking.
    • Active Directory / LDAP user and group administration experience.
    • Ability to troubleshoot and fix network, Server, PC, printer and business software issues.
    • Must be organized and have the ability to manage multiple projects on a daily basis.

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