Take high-volume inbound calls to assist Individuals with Child Care Benefits
Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
Provide assistance to members and/or providers regarding registration and navigation for benefits
Process written customer correspondence and provide the appropriate level of timely follow up
Maintain performance and quality standards based on established call center metrics including turn-around times
Provide top-level Customer Service!
Experience
6 months of previous Call Center experience required. 1 Year experience required preferred.