Call Center Representative (Child Support)

Job Duties

  • Take high-volume inbound calls to assist Individuals with Child Care Benefits
  • Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding registration and navigation for benefits
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Provide top-level Customer Service!

Experience
  • 6 months of previous Call Center experience required. 1 Year experience required preferred.
  • Strong Customer Service Experience
  • High School Diploma or equivalent required
  • Ability to pass a 7 year background check
  • Ability to type at least 25 words per minute

Benefits:
  • Full Health, Dental, and Vision benefit options.
  • Supplemental Insurance  
  • Paid Time Off (PTO)
  • Schedule: M-F with No Weekends!
  • Salary: $12.00

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