Member Service Representative

AltaStaff is currently on the look out for top talent for our client that specializes in the health care industry. This opportunity is Full Time, Monday - Friday with true chance of permanent placement with our client.  We are looking for individuals who possess conflict resolution, problem solving, and team work skills to apply for this Outbound Member Services position. This is NOT a sales position! If you are interested in healthcare, please apply and we can reach back out.

Job Description
  • Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Make outbound calls calls to assist Individuals with Healthcare benefits and to perform health care assessments
  • Update their system and re-connect with members and perform Health Risk Screenings, quick non-medical assessments
  • Update the appropriate systems while speaking with Members
  • Schedule annual care visits for members
  • Remind/help members use Company's services that are offered 
  • Provide top-level Customer Service!

Additional Details/Requirements:
  • Salary: $15/hour
  • Must have open availability 8 am-7:30 pm, M-F (40 hour work week) Most shifts are M-F 8 AM - 5 PM
  • Health Care Benefits: Health, Dental and Vision
  • True Temp-to-Hire position, eligible at 90 days.
  • High School degree or equivalent required
  • Previous Call Center Experience Required

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