Chicago Loop Bilingual Customer Service Representative

  • $12.00/hour
  • We are looking for individuals who possess conflict resolution skills, problem solving, and team work skills to apply within an inbound call center.

    This opportunity is Full-Time, Monday - Friday with a set schedule 8:00 A.M. - 5:00 P.M. 

    The purpose of the Customer Service Representative is to effectively and efficiently resolve issues and inquiries via an inbound telephone call while creating a positive experience for the customer. 
    Hourly Pay Rate: $12.00/hour
    Benefits:
    Health, Dental, Vision
    Paid Holidays
    Paid Time Off (PTO)
    Quarterly Bonuses of up to $400.00
    JOB RESPONSIBILITIES
    • Be available to answer inbound telephone calls to Customer Service.
    • Research and resolve customer issues and respond to inquiries promptly and accurately           
    • Clearly document customer inquiry and resolution in appropriate computer systems.
    • Forwards case-specific inquiries and issues to appropriate staff or unit, when necessary.
    • Generate and submit forms and/or documents to customers, as needed.
    • Maintain quality and compliance standards as stipulated by contractual obligation.
    • Regularly communicate and update Supervisor/Sr. Administrators on case status and production issues.
    • Maintain strict adherence to all policies and procedures.
    • Maintain confidentiality and security of case information.
    • Meet all standards established for this position. Performs various tasks as assigned by Supervisor or Management. 

    JOB REQUIREMENTS


    • Must be able to read, write, speak Spanish and English
    • Previous Call Center experience required. 1 Year experience required
    • Strong Customer Service Experience
    • High School Diploma or equivalent required
    • Ability to pass a 7 year background check
    • Ability to type at least 25 words per minute

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