Take high-volume inbound calls to assist Individuals with HealthCare benefits
Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
Provide assistance to members and/or providers regarding registration and navigation for healthcare benefits
Process written customer correspondence and provide the appropriate level of timely follow up
Maintain performance and quality standards based on established call center metrics including turn-around times
Provide top-level Customer Service!
Research and resolve customer issues and respond to inquiries promptly and accurately while maintaining a courteous and professional demeanor.
Clearly document customer inquiry and resolution in appropriate computer systems.
Forwards case-specific inquiries and issues to appropriate staff or unit, when necessary.
Generate and submit forms and/or documents to customers, as needed.
Maintain quality and compliance standards as stipulated by contractual obligation.
Regularly communicate and update Supervisor/Sr. Administrators on case status and production issues.
Maintain strict adherence to all policies and procedures.
Maintain confidentiality and security of case information.
Performs various tasks as assigned by Supervisor or Management.
Benefits:
Full Health, Dental, and Vision benefit options.
Paid Time Off (PTO)
Schedule: M-F with No Weekends!
Location: Easy access downtown Chicago from public transportation