Bilingual Customer Service (Healthcare)

JOB RESPONSIBILITIES:

  • Take high-volume inbound calls to assist Individuals with HealthCare benefits
  • Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding registration and navigation for healthcare benefits
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Provide top-level Customer Service!
  • Research and resolve customer issues and respond to inquiries promptly and accurately while maintaining a courteous and professional demeanor.
  • Clearly document customer inquiry and resolution in appropriate computer systems.
  • Forwards case-specific inquiries and issues to appropriate staff or unit, when necessary.
  • Generate and submit forms and/or documents to customers, as needed.
  • Maintain quality and compliance standards as stipulated by contractual obligation.
  • Regularly communicate and update Supervisor/Sr. Administrators on case status and production issues.
  • Maintain strict adherence to all policies and procedures.
  • Maintain confidentiality and security of case information.
  • Performs various tasks as assigned by Supervisor or Management.


Benefits:

  • Full Health, Dental, and Vision benefit options.
  • Paid Time Off (PTO)
  • Schedule: M-F with No Weekends!
  • Location: Easy access downtown Chicago from public transportation


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