Scheduling Center Associate

Overview

ATP’s flight training enrollment is growing and is seeking a Scheduling Center Associate. The Scheduling Center Associate will receive inbound calls from potential customers and will be responsible for qualifying prospective students. ATP seeks a motivated individual with good communication skills and call center experience. 

Qualifications:

  • Excellent Communication Skills Required
  • Excellent Computer Skills Required
  • Excellent Interpersonal and Communication Skills Required
  • Previous Call Center and/or Customer Service Experience Preferred
  • Some College Coursework Preferred

Responsibilities:

  • Efficiently handle incoming calls from prospective students
  • Screen and qualify prospective students
  • Pass qualified candidates to Sales Team so they may provide detailed ATP program information
  • Expect to handle incoming phone calls 95% of the work day

Pay & Benefits

ATP offers a comprehensive employee benefits program, including:

  • Starting pay $12.00 - 14.50/hour, based on experience
  • ATP offers a comprehensive employee benefits program, including:
  • $15,000 Employer Paid Life Insurance
  • Medical coverage (Employer pays 60% of total premiums)
  • Dental/Vision/Life Insurance
  • Critical Illness and Accident Insurance
  • Short-Term and Long-Term Disability Insurance 
  • 401(k) Enrollment (100% Vested with no employer contributions)
  • 8 Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve and Christmas Day)
  • 13 Paid Time Off Days per Year (PTO is earned on an accrual based system, meaning you accumulate a little over 1 day of PTO for each month you work. Accrued PTO may be requested upon successful completion of 90 days of employment.)

Schedule

  • Monday thru Friday, 8:00 AM to 5:00 PM (flexibility to work later shifts, when requested)

Physical Demands

  • The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

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