Training Support Specialist - RDU Airport

 Overview

ATP’s flight training enrollment is growing, and is seeking a Training Support Specialist for its Training Support Department. The primary responsibility will be to facilitate a great training experience for each student. This will be done by facilitating each student’s access to all the resources and logistical capabilities of ATP to complete training on-time and on-budget. The Training Support Specialist local students through the Airline Career Pilot Program and provides an element of “customer service” support along the way.

Qualifications

  • Customer service-oriented work experience required
  • Aviation experience, specifically an understanding of FAA Certification, required
  • Private Pilot Certificate or Aircraft Dispatcher Certificate preferred
  • Some college coursework preferred
  • Excellent organizational and time management skills required
  • Outstanding verbal and written communication skills required

 
Key Responsibilities

  • Works in groups and one on one with students, proactively initiating contact while responding to student needs
  • Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success
  • Coaches students with scheduling or performance issues and intervenes on behalf of students as needed
  • Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly orientation meetings and instructor meetings
  • Administer FAA Knowledge Tests via CATS (Computer Assisted Testing Service)
  • Schedules and confirms Knowledge Tests, Evaluations, Solo Flights and Checkride milestones are on-track
  • Contacts Designated Pilot Examiners (DPE's) for checkride availability, schedules student checkrides, verifies feedback, and facilitates the overall checkride experience for students, instructors, and DPE's.
  • Makes contingency plans for weather, maintenance, aircraft and instructor limitations
  • Has intimate knowledge of program outline
  • Facilitates introductions to other ATP departments in Training, Financing, Housing, etc. as required
  • Records and updates student tracking system to reflect student success
  • Conducts ATP Housing bi-weekly inspections
  • Reports to the Training Support Manager - Eastern Region and works with Training Center Flight Standards Instructors (Leads) to ensure safe, efficient, successful Training Center operations 

Pay & Benefits

ATP offers a comprehensive employee benefits program, including:

  • Starting pay $13.00 - $14.50/hour, based on education/experience
  • ATP offers a comprehensive employee benefits program, including:
  • $15,000 Employer Paid Life Insurance
  • Medical coverage (Employer pays 60% of total premiums)
  • Dental/Vision/Life Insurance
  • Critical Illness and Accident Insurance
  • Short-Term and Long-Term Disability Insurance 
  • 401(k) Enrollment (100% Vested with no employer contributions)
  • 8 Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve and Christmas Day)
  • 13 Paid Time Off Days per Year (PTO is earned on an accrual based system, meaning you accumulate a little over 1 day of PTO for each month you work. Accrued PTO may be requested upon successful completion of 90 days of employment.)
  • Ask about our Training Support Specialist -to- ATP Student -to- Airline Pilot Career Path Benefit!

Schedule

  • Typically - Monday thru Friday, 8:00 AM to 5:00 PM, however, some flexibility is required.

Physical Demands

  • The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file