Training Support Specialist - ATP Headquarters

Job Description

ATP’s flight training enrollment is growing, and is seeking a Training Support Specialist based at ATP Headquarters. The primary responsibility will be to facilitate a great training experience for each student. This will be done by facilitating each student’s access to all the resources and logistical capabilities of ATP to complete training on-time and on-budget. The Training Support Manager follows students through the Airline Career Pilot Program and provides an element of “customer service” support along the way. The Training Support Manager will also assist and providing direction to the Training Support Specialists located on-site at ATP training facilities.

Qualifications:

  • Customer service-oriented work experience required
  • Aviation experience, specifically an understanding of FAA Certification, required
  • Private Pilot Certificate or Aircraft Dispatcher Certificate preferred
  • Some college coursework required; BS Degree in Aviation or Business is preferred
  • Excellent organizational and time management skills required
  • Outstanding verbal and written communication skills required

Responsibilities:

  • Works one on one with each assigned student, proactively initiating twice weekly contact
  • Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success
  • Coaches students with scheduling or performance issues and intervenes on behalf of students as needed
  • Completes pre-arrival checklist to ensure students arrive prepared
  • Confirms Knowledge Tests, Evaluations, Solo Flights and Checkride milestones are on-track
  • Makes contingency plans for weather, maintenance, aircraft and instructor limitations
  • Has intimate knowledge of program outline
  • Facilitates introductions to other ATP departments in Training, Financing, Housing, etc. as required
  • Records and updates student tracking system to reflect student success

Pay & Benefits:

  • Starting pay $14.00 - 16.00/hour, commensurate with experience
  • ATP offers a comprehensive employee benefits program, including:
  • $15,000 Employer Paid Life Insurance
  • Medical coverage (Employer pays 60% of total premiums)
  • Dental/Vision/Life Insurance
  • Critical Illness and Accident Insurance
  • Short-Term and Long-Term Disability Insurance 
  • 401(k) Enrollment (100% Vested with no employer contributions)
  • 8 Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve and Christmas Day)
  • 13 Paid Time Off Days per Year (PTO is earned on an accrual based system, meaning you accumulate a little over 1 day of PTO for each month you work. Accrued PTO may be requested upon successful completion of 90 days of employment.) 

Schedule:

  • Monday thru Friday, 9:00 AM to 6:00 PM

Physical Demands

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

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