Technical Support - Fire Panel Specialist

Alertus Technologies, a pioneer and ascending market leader in emergency mass notification solutions, is experiencing unprecedented growth in our target markets. We are looking for like-minded individuals committed to contributing to a positive fast-paced environment, who take pride in offering well-developed and invaluable life safety products to an engaged customer base.

This is not a call center - We are an enterprise solution and we expect our customers to get top notch service. Our end-users that call in for support typically hold an emergency management or IT role within the customer’s organization. Therefore, we are looking for a candidate who is very talented and should be able to demonstrate a true passion for their chosen field. 

The Job:
  • Troubleshoot hardware and software issues directly with fire panels
  • Work directly with Development Team to report and resolve Hardware and/or Software bugs
  • Use your own discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns
  • Provide technical leadership and training for your fellow technical support analysts
  • Collect detailed information to categorize request and determine method of resolution
  • Exercise sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem
  • Support peers during testing, troubleshooting and problem replication phases tasks
  • May require travel up to 10%. 

 Education and Experience:
  •  2-5 years experience preferred in customer service with a focus on one or more of the following: Hardware Support, Software Support, Application Support, fire panels
  • 4 year degree preferred but not required
  • Must have Nicet, APICS, or CPIM certification
  • Must have experience with RS-232 and RS-485 technologies

Alertus Career Advantages:
  • Business Casual Environment
  • Generous Vacation Plan
  • Being Part of a Fast-Paced and Growing Company Setting
  • Rewarding Experience Improving the Lives and Safety of Others
  • Regular Company Social and Team Building Events

EEO/AA employer M/F/D/V
ALERTUS TECHNOLOGIES IS AN E-VERIFY EMPLOYER 

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