Alertus Technologies, a pioneer and ascending market leader in emergency mass notification solutions, is experiencing unprecedented growth in our target markets. We are looking for like-minded individuals committed to contributing to a positive fast-paced environment, who take pride in offering well-developed and invaluable life safety products to an engaged customer base.
The implementation specialist’s daily duties will include: solution scope validation, project prioritization and management, facilitating communication and collaboration with customer program managers and internal organizational resources on technical and procedural matters, implementation scheduling; consulting with and assisting customer personnel in server provisioning and configuration, and Alertus Server and Client application installation and configuration, consulting and facilitating Alertus hardware configuration, scheduling and facilitating System Administrator and End-User Alertus System training, updating Salesforce, working with prime- and sub-contractor project managers to ensure joint implementation issues are addressed and completed in keeping with established project milestones, and updating key internal and external stakeholders on implementation status and backlog.
The ideal candidate will possess an understanding of information system architecture, production, deployment, customer support, and troubleshooting methodologies, and how each of these areas are reliant upon the others to foster a successful client services engagement. The implementation specialist will need a detailed understanding of the environment to enable them to engage across, and work within, the core performance teams at Alertus Technologies.
The Job:
- Manages client relationship through production and implementation activities
- Assists clients in implementing emergency notification systems and technologies and transitioning the Alertus System into the client’s network architecture
- Confirms solution design functionality and product performance meets client expectations
- Participates in client/contractor meetings and resolves project issues
- Initiates issue escalation processes
- Implements system and software architectures
- Facilitates emergency notification solution integration and testing
- Applies project management techniques and procedures
- Determines hardware, software, or system functional specifications
- Facilitates project goal achievement
- Identifies and schedules appropriate client training
- Works with multiple, simultaneous projects
- Interfaces with various departments to support business processes and new initiatives
- May require travel up to 10%.
Required Skills and Experience:
- Ability to drive projects to completion in challenging circumstances
- Ability to facilitate discussion, identify, and implement alternatives or different approaches
- Measurable experience with system administration, networking, and system deployment
- Demonstrated experience with Microsoft Server, Apache Tomcat, and Java
- Experience using Microsoft Office applications including Microsoft Project and Visio
- Experience using Customer Relationship Management Tools is desired
- Ability to collaborate with other departments for successful implementation
- Knowledge in the fundamentals of servers, software, networking, and other data center technologies
- Demonstrated experience in system deployment
- Strong interpersonal skills including written and oral communication skills
- Strong organizational skills and demonstrated ability to multi-task
- Self-motivated and able to work under general direction
- Ability to work the required hours to meet deadlines and ensure quality
- Ability to travel occasionally (10-15%)
- Certifications such as A+, Network+, and PMP a plus
Education and Experience:
- Associates or Bachelor degree in Computer Science or Information Technology
- Relative years of experience will be considered in lieu of a degree
Alertus Career Advantages:
- Business Casual Environment
- Generous Vacation Plan
- Being Part of a Fast-Paced and Growing Company Setting
- Rewarding Experience Improving the Lives and Safety of Others
- Regular Company Social and Teambuilding Events
- Eligibility to qualify for the Circle of Excellence Rewards Trip
EEO/AA employer M/F/D/V
ALERTUS TECHNOLOGIES IS AN E-VERIFY EMPLOYER