Account Manager

Alertus Technologies, a pioneer and ascending market leader in emergency mass notification solutions, is experiencing unprecedented growth in our target markets. We are looking for like-minded individuals committed to contributing to a positive fast-paced environment, who take pride in offering well-developed and invaluable life safety products to an engaged customer base.

Account Managers will be responsible for working directly with our current customer base to ensure satisfaction with our emergency notification solution as well as maintain and grow sales from these accounts. The Account Manager’s ultimate goals are to raise customer engagement and extend the client’s utilization of our solutions to increase retention and drive annual renewals.

The ideal candidate will possess strong communication and organizational skills.  They will need a strong understanding of our products’ current capabilities and the drive to find out more about our customers’ needs to ensure that our solutions are meeting them to the fullest.

The Job:
  • Establishes and manages Alertus’ customer relationships and experiences in one of four verticals (Education, Commercial, Healthcare, Federal) to ensure customer satisfaction 
  • Proactively reaches out to current customers on set timed intervals to ensure that the deployment and full utilization of our products are being met embedding our customers as deeply as possible in our solutions and increasing retention rates for existing customer base with annual fee
  • Manages and/or supports the renewal process across an assigned vertical (Education, Commercial, Healthcare, Federal) 
  • Educates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
  • Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, sales, marketing, finance, and product development teams
  • Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients 
  • Cultivates new business opportunities by asking questions, mining opportunities presented and sharing findings with the sales teams
  • Aids Directors in managing existing customers and seeking new business in currently vacant territories  

Required Skills and Experience: 
  • Strong interpersonal skills including written and oral communication skills
  • Self-motivated and able to work under minimal direction
  • Ability to drive projects to completion in challenging circumstances
  • Ability to facilitate discussion, identify, and implement alternatives or different approaches
  • Experience using Customer Relationship Management (CRM) tools such as SalesForce
  • Ability to collaborate with other departments
  • Experience creating client-targeted collateral and presentations
  • Experience developing and providing client training programs

 Education and Experience:
  • BS/BA degree preferred or equivalent work experience 
  • 2-5 years work experience in a fast-paced sales-driven company; preferably in a software or hardware market

Alertus Career Advantages:
  •  Competitive Salary
  •  Business Casual Environment
  •  Generous Vacation Plan
  •  Being Part of a Fast-Paced and Growing Company Setting
  •  Rewarding Experience Improving the Lives and Safety of Others
  •  Regular Company Social and Teambuilding Events
  •  Circle of Excellence Rewards Trip


EEO/AA employer M/F/D/V
ALERTUS TECHNOLOGIES IS AN E-VERIFY EMPLOYER


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