We are actively recruiting for an ACO Coordinator to support our Mississippi market. This coordinator must possess strong project management skills necessary to coordinate and support care delivery transformation within physician practices in the ACO. The ACO Coordinator, working with a small team of Practice Transformation Specialists, will deploy necessary education, services, and tools to achieve positive outcomes and practices' defined goals. The ACO Coordinator will be responsible for managing multiple concurrent initiatives, including facilitating communications between internal and practice-facing team members. The success of the ACO Coordinator will be measured by meeting the quality and cost goals of the ACO and maintenance of high levels of practice satisfaction.
The Coordinator is viewed as a leader with expert knowledge of initiative status across each practice and works internally with various Aledade teams to develop action plans around barriers and plan future work. Therefore, it is imperative that the successful candidate has experience in managing a dynamic group of individuals to get the job done. The Coordinator is the main point of contact by primary care providers and their staff and is ultimately responsible for field staff and practice staff education, technical assistance, goal setting, and applying rigorous project management discipline to ensure partner practices achieve their goals, leading to improved health outcomes for patients and savings to the healthcare system. Due to the need to continuously educate the partner practices on healthcare market trends, experience with healthcare data analysis is a plus.
This is a work from home (remote) position candidate must be based in the state of Mississippi and requires up to 50% travel.
Responsibilities:
- Execute on direction from the Executive Director and coordinate with the Practice Transformation Specialists, Medical Director, and internal team members as necessary to achieve practice transformation goals.
- Apply project management skills to execute, monitor, and control ACO activities planned or in progress to ensure optimal balance of schedules and resources to meet milestones.
- Prioritize multiple initiatives, mitigate risks, and analyze schedule variances to understand and resolve root causes.
- Implement practice savings goals and leverage the expertise of other Aledade team members.
- Guide Practice Transformation Specialists in individual initiative planning efforts, tailored for each practice.
- Deployment of Aledade’s products and services, workflow redesign, EHR optimization, quality measure reporting support.
- Creative problem solving for practice, ACO, Aledade.
- Cultivate in-depth relationships with practices and regional partners, including regular status calls and in-person meetings, to set strategic priorities, report results, monitor utilization and costs, and identify opportunities for growth and savings.
- Manage the onboarding process of new practices as they transition from the outreach team.
- Facilitate regular meetings with practices to educate practice staff, build ACO buy-in, identify and resolve barriers, monitor progress, and gather practice satisfaction, feedback, and lessons learned.
Qualifications:
- Graduate of an accredited college or university in healthcare, health technology or information systems related program.
- Significant and relevant work experience in lieu of educational requirements may be accepted
- Best candidates have related experience in a client- or physician-facing, project lead in the healthcare industry. Relevant positions include: Office Administrator or Manager in Physician’s office or Hospital setting; Project Manager at Health Plan; Sales Management for pharmacy chains; management consulting. Preference given for a proven track record of creating, maintaining, and enhancing customer relationships and communicating effectively with senior management.
- Relevant competencies include practice management, project management, account management, analytical problem solving, and strategic insight using healthcare analytical skills.
- Ability to perform project management and account management best practices including project planning, schedule management (activity and resource definition), scope management, quality management, communication management, risk management, and stakeholder management.
- Must be results-oriented with the ability to prioritize and manage multiple projects simultaneously.
- Comfortable working in a fast-paced, dynamic environment while maintaining focus on key goals.
- Familiarity with value-based care concepts including the triple aim, risk stratification, and accountable care.
- Experience performing or overseeing practice transformation in an ambulatory care setting including workflow optimization, patient education, and influencing change.
- Experience using data to drive planning and evaluation of success.
- Excellent written and verbal communication,
- Sound clinical knowledge and familiarity with health care delivery systems.
- Excellent organizational skills.
- Exceptional interpersonal communication and team-building skills while managing a dynamic internal team of people to achieve the goals set forth by the organization.
- Positive attitude and willingness to be accountable to solve challenges for practices and staff.
- Ability to manage multiple projects and activities on a routine basis, with minimal supervision.
- Familiarity with process mapping and work-flow analysis tools.
- Experienced with clinical process or performance improvement.
- Excellent problem-solving skills and demonstrated ability to uncover root causes.
- Excellent computer skills and willingness to learn additional software applications.
- Required to travel up to 50% of the time due to travel to our ACO practices in the Mississippi region with some expected overnight travel included.
Founded in 2014, Aledade is a healthcare company funded by Venrock, ARCH Venture Partners, Biomatics Capital and Google Ventures. We help independent primary care physicians deliver better care at a lower cost by supporting their transition to value based care for their Medicare and commercial patient populations. Our rapidly expanding national network includes more than 4,000 primary care providers and 500,000 patients, with $3.6B in annual medical spending under management.
In 2018, powered by a diverse, dynamic, passionate team of over 200 employees who are committed to changing healthcare in America, Aledade was named a Washington Post Top Workplace in 2018 and was also selected as a finalist for the Top 50 in Digital Health’s Fastest Growing Company.
At Aledade, we don’t just accept differences, we celebrate them. We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.